components->info('Escalada SLA desactivada.'); return self::SUCCESS; } $count = DB::table('tasks')->whereIn('task_type', ['triage', 'interest_follow_up']) ->whereIn('status', ['open', 'in_progress'])->whereNotNull('due_at')->where('due_at', '<', now()) ->where('priority', '>', 1)->update(['priority' => 1, 'outcome' => 'sla_overdue', 'updated_at' => now()]); $this->components->info("Tarefas elevadas para prioridade máxima: {$count}."); return self::SUCCESS; } }